This policy describes how Easy Rug Wash handles personal information through this website and its rug washing booking and contact forms.
Information we collect
When you request a booking, we collect your name, email address, phone number, pickup address, rug dimensions, requested pickup date, quoted price, and pickup preparation confirmation. The contact form collects your name, email address, subject, and message.
Our hosting and security providers may process technical information such as IP address, browser information, request times, and security logs. The contact form uses a short-lived submission limit and a hidden spam-detection field to reduce abuse.
Information submitted before payment
When you click “Continue to secure payment,” your submitted booking details are emailed to our team as an unpaid inquiry before Stripe checkout opens. We receive those details even if you do not complete payment. We may use them to respond to your inquiry or discuss your requested service. A separate notification is sent to our team when payment is completed.
How we use information
We use information to respond to questions, provide quotes, arrange pickup and delivery, process and confirm bookings, communicate about your service, address concerns, prevent abuse, and maintain records needed for our business or legal obligations.
Payments and service providers
Stripe processes payment details on its hosted checkout. We receive payment status, amounts, and transaction identifiers; our website does not receive your full payment card number. Booking and contact messages are transmitted using Resend and received in our business email inbox. Oracle hosts the website, and Cloudflare provides DNS, traffic routing, and security services. These providers process information in connection with delivering their services, under their own policies and applicable agreements.
We may share the details necessary to carry out pickup, washing, and delivery with people helping fulfill your service. We may also disclose information when required by law or to address fraud, security issues, or legal claims.
Embedded content and external resources
The site includes embedded YouTube videos and may load fonts and images from Google Fonts and Unsplash. Loading or interacting with these resources can send technical information, including your IP address, to their providers. Providers may use cookies or similar technologies under their own policies. Stripe and Cloudflare may also use technologies needed for payments and security. You can manage cookies through your browser; blocking some technologies may affect features.
Retention and security
Booking details may remain in our email inbox and payment records after your visit. We retain information for handling inquiries, completing services, resolving issues, and meeting recordkeeping obligations. Retention varies with the type of record and applicable requirements. We use HTTPS and keep website API credentials on the server, but no online system can guarantee complete security.
Your choices and requests
You can ask about information associated with you, request a correction or deletion, or ask us to stop following up on an inquiry through our contact form. We may need to verify your identity. We will handle requests under applicable law; some information may need to be retained for transactions, legal obligations, or resolving disputes. Please do not submit sensitive identification documents through the form.
Children
This service is intended for adults arranging rug washing. If you believe a child has submitted personal information, please contact us through the form so we can review and address it.
Changes and contact
We may update this policy as the website and our practices change. The effective date will be updated on this page. For privacy questions or requests, use the contact form and select a clear subject such as “Privacy request.”