Why the first assessment matters
Urine can pass through the rug face into the foundation, backing or pad. Tell us whether the accident is recent or repeated, where the odor is strongest and what cleaning products you have already used. A material label and photos of affected areas help us assess the rug before pickup.
A technician evaluates the fibers, dyes, construction and condition before selecting a cleaning method. Depending on the rug, care may involve targeted stain or odor treatment, washing and controlled drying. Delicate or unstable materials may need a gentler approach. No cleaner can promise to remove every old stain or odor.
What to do before pickup
- Blot a fresh accident with a clean absorbent cloth; avoid rubbing or soaking the rug.
- Do not mix household products or apply heat before the rug has been assessed.
- Keep the rug and pad accessible so you can identify all affected areas.
Pricing and timing
The online $6-per-square-foot calculator covers standard rug washing only. Pet-related odor or stain treatment may require a separate assessment and quote. Describe the issue before paying; we will confirm a suitable plan, total price, pickup availability and expected return timing.
Why a surface clean may not solve odor
A visible mark can be smaller than the affected area underneath. Moisture may reach a rug pad or backing, and an odor can remain after the top fibers look clean. Tell us whether the rug was lying on a pad and whether the odor returns in humid weather. The pad is a separate item; do not assume cleaning the rug also treats or replaces the pad.
What photos help?
Photograph the front and underside, mark the accident locations and include the care label if present. That helps distinguish a local spot from a larger affected area before collection. We may still need to inspect the rug in person to determine whether odor treatment is practical, how much it will cost and whether repeated treatment would be appropriate.