Check the building before booking
Manhattan apartment buildings often control when a large item can pass through the lobby. Ask your doorman, superintendent or management whether a service elevator reservation, loading-bay booking or vendor documents are needed. Tell us the permitted window and the rug's floor, especially if the rug will be collected from an upper-story apartment.
In Midtown, Downtown and Upper Manhattan, curb access can vary by block and time. The address, building entrance and preferred pickup date must be confirmed; an online date is a request. If your building requires a certificate of insurance, send that requirement before paying so we can check whether it can be met.
Measure before the rug is rolled
Measure the rug, excluding fringe. A 4 × 6 ft rug is 24 sq. ft.: $156 cleaning + $50 pickup and return = $206 total. With furniture service, the total is $256. See your total before booking. FREE Pickup & Delivery on $250+ Orders. Orders with a cleaning subtotal under $250 have a $50 total pickup and return fee. Furniture Removal & Replacement is an optional +$50 flat fee. The $250 threshold uses the cleaning subtotal before furniture service or any other fees.
Off-site washing for area rugs
We collect portable area rugs for cleaning away from the apartment and deliver them back. We do not clean installed carpet or furniture in the home. Tell us if the rug is silk, antique, fragile, shedding heavily or affected by a spill or pet odor; a standard online price may not cover special treatment. Return is generally 7–10 business days from pickup after scheduling is confirmed.
Compare whole-rug washing with surface steam cleaning, review delicate-rug care, or see pickup notes for Brooklyn and Queens.