Plan a pickup that works for your building

Apartment pickups need a little planning. Before your requested collection date, check whether your building has delivery hours, a service entrance or elevator reservation requirements. Arrange any access your building requires and tell us about it when we confirm the pickup.

Choose Rolled and ready and prepare the rug yourself, or add Furniture Removal & Replacement for $50: we move the necessary furniture, remove your rug, and put the rug back in place when returned. A pickup request is not a confirmed appointment; we confirm availability and scheduling with you. We also serve nearby Long Island and Westchester addresses; see our local pickup guides.

Know the price before you book

See your total before booking. FREE Pickup & Delivery on $250+ Orders. Orders with a cleaning subtotal under $250 have a $50 total pickup and return fee. Furniture Removal & Replacement is an optional +$50 flat fee. The $250 threshold uses the cleaning subtotal before furniture service or any other fees. A 5 × 8 ft rug is 40 sq. ft.: $260 cleaning with FREE pickup and return, or $310 with furniture service. Measure the rug itself, excluding fringe.

Our online calculator currently quotes one rectangular rug per booking. For unusual shapes, several rugs or uncertain measurements, confirm the details before paying rather than entering an approximate rectangle.

What happens while your rug is away?

Your rug leaves your home for washing; this is not an in-home carpet-cleaning appointment. Plan for the room to be without it for 7–10 business days from pickup. If you are moving or expecting guests, leave room in your schedule for collection and return confirmation.

Before your collection

  • Measure width and length in feet, excluding fringe.
  • Check your building’s pickup and delivery access.
  • For Rolled and ready, move furniture and roll the rug before collection.
  • Share any material label, damage or specific cleaning concerns when scheduling is confirmed.

Compare the options in our rug steam cleaning vs. whole rug washing guide, or see the rug cleaning cost breakdown.